Shipping & Returns |
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Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Your Welcome Toolkit can take up to 3 business days to be processed and shipped from the date you place your order. Your plants will be shipped according to the ship date you select. You will receive a confirmation email with tracking information for each shipment.Where We Ship
We ship to Virginia, D.C., Maryland, Delaware, Pennsylvania, New York, New Jersey, Connecticut, Rhode Island, Massachusetts, Southern New Hampshire, Southern Vermont, and Southern Maine.Shipping logistics
Shipping charges are included in the cost of all garden kits. Plant Me A Rainbow ships Welcome Toolkits beginning in mid April and as orders are received through the rest of the year. Plants are shipped (4) times/year: early and late June, mid September, and mid October. We ship early in the week to allow plants to arrive without having to sit in a warehouse over the weekend.Sales Tax
Sales Tax is additional.Warrantee
All of our plants are guaranteed to be true to name and to arrive in good condition. We will be glad to issue full credit for plants proven to be incorrectly represented. Due to a wide range of variables and on site conditions we cannot guarantee successful growth after planting, but please let us know about any disappointments you experience. We may be able to help.Claims
Please inspect your shipment immediately upon arrival. No claims will be allowed for shortages, errors, or damage unless reported within one week of receipt of goods. We are not liable for the productivity of plants once they are planted since we have no control over their management once they arrive at your site.Receiving a Refund
All refunds will be credited to the credit or debit card used for the original transaction. Please note that credit and debit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.Contact Us
If you have any further questions, please email customerservice@plantmearainbow.com.
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